Expert Solutions
Expert Audits
The solution that guarantees transparency and control in every repair
onSedi’s Repair Audit solution allows billing documentation to be checked against the work actually carried out, ensuring there are no deviations in cost, quality or service delivered.
We have a nationwide network of specialised and impartial experts who supervise repairs managed by assistance companies.
Our objective is to verify consistency between the work carried out and the invoiced cost, ensuring insured customer satisfaction and compliance with quality and coverage standards.
Through proprietary technology and digitised processes, we facilitate objective, agile and fully traceable management, ensuring security and transparency at every stage of the repair.
Why choose onSedi
Technological transparency.
All audits are carried out using digital tools that guarantee full traceability.
National network of experts.
Independent professionals who ensure impartiality and technical rigour.
Detection of deviations.
We identify differences between what has been carried out and what has been invoiced in real time.
Quality and cost control.
We apply standard rates, confirm coverage and review customer satisfaction.
Fraud prevention.
Continuous verification systems that reduce incidents and claims.
Optimisation of trades.
We coordinate and audit the performance of the involved vendors.
Periodic reports.
We provide quarterly information and continuous improvement proposals.
Audit types
In person
On-site verification of the insured risk and cross-checking of billing documentation. Allows audits to be carried out with full transparency and reliability.
Documentary
Technical review based on the documentation provided by the parties involved. An agile process that reduces costs without compromising accuracy.
Video audit
Immediate audit through video assistance tools, speeding up validation and reducing timeframes and claims.
What we achieve together:
Objective analysis of deviations in cost and quality.
Cross-checking between work carried out and invoiced.
Monitoring compliance with coverage.
Improved insured customer satisfaction.
Correct application of standard rates and fraud detection.
Improvement proposals and optimisation of the repair process.
How it works
1. Case receipt
We assign a specialised expert according to the type of claim or repair.
2. Technical review
We analyse the documentation, coverage and invoiced amounts.
3. Field verification
If required, we carry out on-site checks or video audits.
4. Final report
We issue an objective report with conclusions and improvement recommendations.
5. Monitoring and control
We maintain a system of periodic reports and deviation analysis.
