Expert Solutions
Expert Reports and Video Expert Reports
The solution that combines technical expertise and digital efficiency
onSedi’s Expert Reports Solution offers comprehensive and technological management of expert processes for insurance and assistance companies.
By using advanced technology, we assess, advise and support the insured, optimising costs and reducing processing times.
We have a national network of specialised experts who evaluate the causes and circumstances of each incident, identify the corresponding coverage, and accurately and objectively assess the damages.
The digitisation and automation of processes allows us to offer efficient, transparent, and high-quality expert reports.
In addition, we capture, store and make all risk data available to the client, facilitating subsequent analysis and actuarial use.
Why choose onSedi
Technology and transparency.
Digitising the process ensures traceability and control at every stage.
Process automation.
We reduce process times and expedite troubleshooting.
National network of experts.
Professionals with experience in all areas and specialities.
Accessible information.
The client has all the documentation and evidence in real time.
Reduced costs.
We optimise resources without compromising technical quality.
Guaranteed satisfaction.
Agile, clear processes, supported by a personal and professional approach.
Quick and efficient resolution.
Video expert reports and remote connection to accelerate decision-making.
Types of expert assessment
In person
On-site assessment with digital and mobile tools that guarantee speed, traceability, and quality.
Documentary
Technical assessment based on analysing documents and comparing data to reduce time and costs.
Video expert assessments
Real-time damage assessment via mobile devices, for improved customer satisfaction and insurer efficiency.
Second expert opinion
Remote advice through an online connection with the expert. Allows causes to be verified, damages to be assessed and ongoing repairs to be reviewed with technical accuracy.
What we achieve together:
Faster claims processing.
Accurate and verifiable information in real time.
Reduced operational costs for insurers.
Improved end-customer satisfaction.
Expert data available for analysis and decision-making.
How it works
1. Reception and classification
We assign the expert assessment to the most suitable specialist.
2. Assessment
We carry out the inspection (on-site, documentary or video-based) and collect evidence.
3. Technical valuation
We prepare the expert report with verified and traceable conclusions.
4. Delivery and follow-up
We provide the deliverable in digital format and resolve issues online.
